Kirstin Lund began her career as a lawyer in 1994 and almost immediately found herself drawn away from adversarial processes to collaborative conflict resolution. She has been providing service as a mediator, facilitator, and conflict resolution consultant and trainer since 1996. She has mediated disputes in various contexts, with a particular focus on workplace and organizational conflict. Kirstin has been delivering training in mediation, collaboration and conflict resolution skills since 1997, in University classrooms, around boardroom tables, at outdoor challenge courses and online. She has been a skills assessor and trainer for Family Mediation Canada’s national certification program since 2003 and is a certified MBTI practitioner specializing in personality type and its impact on conflict management. She can be found online at collaborationschool.com and in real life in Prince Edward Island, Canada.